Privacy Policy

Welcome to Vibrant5, “your property guardian”.

We respect the trust you place in Vibrant5 Management Company (referred as “VMC”). We will take all steps to protect user privacy consistent with the terms set forth in this policy and with applicable laws. Insist upon the highest standards for secure transactions and customer information privacy. This privacy policy is designed to inform users of the www.vibrant5.com website and any related software & mobile applications owned and operated by VMC about how the VMC gathers and uses personal information submitted to VMC through the Website. In this policy, “member” or “user” or “you” or “your” or “visitor” means any person viewing the website and/or submitting any personal information to VMC in connection with using the website. By using the Website, you are indicating your consent to this Privacy Policy

VMC may introduce new or offer additional services at any point of time. If the introduction of new or additional services results in any change to the manner we collect or process your personal information, such new or additional services will be protected with additional terms or policies, if required. Unless stated or otherwise when we introduce these new or additional services, they will be subject to this policy. To make sure you are aware of any changes, please revisit this policy as and when required. If you do not agree to this privacy policy, you should not use this website.

Our Privacy Policy is combined into our Terms of Use (the “Terms”) and is a part of them. Please refer to our Terms of Use for more information about how the website works.

Nature of information collected through Website:

Some sections of the website are restricted only to a registered member. To access those web pages, for information and/or transactions purpose, the VMC will provide an account to the member.

Various categories of personal information collected and used by VMC through website are illustrated below:

• Personal Information: The personal information such as name, email address, phone number, identity proof, address proof, property ownership documentation etc. will be collected by us to enable you sign up for the use of website. Additional personal information that may be collected by VMC will depend upon the nature of service(s) that you sign up as defined under the Terms of Use and whether or not such personal information will be collected and used in accordance with the terms of a separate service agreement.
• Transaction specific personal information: VMC may collect any additional information, in addition to the above stated personal information, will vary depending on the nature of services agreed between member or user and VMC under payment obligations under a separate service agreement or communication via email. Such classified transactional personal information may include back details, payment transaction details, certified copies of property ownership documents or any other documents or information required to carry out the transactions by VMC from time to time.
• Marketing information, Promotions, Surveys, feedback etc: The personal information that is provided by the user/member to allow to participate in any kind of promotions, surveys etc. This information includes user generated content in the form of but not limited to feedback, comments, questions received in response to communications, activities that are related to all kinds of services of VMC via phone calls, emails etc.
• Browsing and Analytical Information: This is analytical information that is triggered when a user/member access different web pages of the website and the interactions with the website interface. Such information may include: IP Address, Browser Information, time and date of visit, URL request, and device used to access the Website, including any details of the OS, language settings, place of access etc.
• Cookies: The website directly or through third party service providers uses cookies that allow users’ device to be recognized when you return to or browse through the website. The information collected is in an anonymous form, including. information on the number of visitors to the website, information about the websites from where visitors have arrived at the Website and the web pages visited by the User.
• Collection of Personal Information: We collect personal information of users, who can register in the website for want of certain services, such as e-mail address, residing address, proof of personal identification etc. While the use of services from the VMC, the users shall provide us information related to that particular service(s). VMC may also receive personal information from third parties with whom we work for availing of certain service(s) from Government or Private Entities. However, the consent of user is mandatory to collect the personal information including transactional information of the users.
• Usage of Personal Information by VMC: The personal information collected of the user collected through our website browsing as well as through transactions are being used for discharging the service(s) registered by the users and also sales and marketing of our services with the consent of the user only. The personal information may be used for personalized notifications, communications or messages to users that are related to our service(s).
  It may be required from time to time to disclose users’ personal information to law enforcing agencies or our regulators, if we think it is justified;
  VMC may also disclose personal information to enforce our policies, respond to claims or protects anyone’s rights, property or safety or in case of dispute involving the users, with respect to or in relation to the Website.
• Maintenance of Personal Data: VMC stores the personal information only for as long as we find it necessary to fulfil the purpose for which the personal information was collected, including but not limited to complying with our legal obligations, complying with requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.
  We maintain to retain your personal information so long as you are with the registered user of the Website to avail our services and or for a reasonable period of time after expiry of your transaction or membership period with VMC.
  In case of personal information collected is no longer required, such information will not be accessible to our website operational systems or processes. Post completion of service(s) under a transactional document or separate service(s) agreement, any further processing or use of personal information will be anonymized.
  On written request from the user(s), all personal and or transaction information of such user(s) will be deleted from our systems unless we are legally allowed or required to maintain such information for an un-resolved issue(s) on use(s) account until the claim(s) or issue(s) is/are fully resolved and for legal, tax, audit and account obligations, VMC will retain the necessary personal information for the period required by applicable law and or for legitimate business interests.
• Usage of personal information outside India: The personal information collected from the user(s) will be transferred outside the users’ home country to VMC data servers located in India or to our third-party service providers located outside India. In addition to the servers of VMC, user’s personal information may also be processed and stored in servers owned and operated by third parties that partner with VMC for providing cloud-based data processing services. Therefore, User’s personal information, will be subject to privacy laws and service standards that are different from user’s country of residence.
• Security of Personal Information: VMC takes all measures to reduce the risks of damage, loss of information and unauthorized access or use of confidential information. These measures do not provide absolute information security. User’ accounts are password protected. VMC follows industry standard measures to protect the personal information that is stored in our dabases. VMC limits the access to users’ personal information to those employees and service providers only on need to know basis to perform their job functions.
• Modifications to Privacy Policy: This privacy policy subject to make changes at any time. If any material changes to this Policy, VMC will provide the users with a notice well in advance as appropriate under the circumstances, e.g., by displaying change notice through the website interface or by sending an email. Users may opt-out for receiving all future notifications from VMC by submission of written request to appropriate authority.

For further details, please contact us at support@vibrant5.com.